Frequently Asked Questions

FAQ: Product INFO

What’s the scientific ground for generic (equivalent) medicines?

Generic medication is a medicine that has the equivalent active ingredients in the same proportion as the branded one does. As well as having the same identical amounts of the active ingredient with the same strength and dosage, approved by the corresponded regulatory authorities; it must possess an equally matched effect on the health as the branded one. One more thing to discuss is that buying generic drugs is much cheaper and lets you save lots of money, instead of spending fortunes on treating yourself. .

Are there any distinctions between the brand medicines and its generic equivalent?

You can really see that the question itself contains the answer. Chemically, generic medicines are supported by bioequivalence studies that prove they are as effective as the original medicine.

To see all the insignificant odds, please, click the table.

What makes generic equivalents so cheap?

Buying generic equivalent medications lets you save 50 – 60% from the prices of their brand analogues. By choosing generic equivalent, you can save a significant amount of money and you won’t compromise on quality.

The main reason for generic being so cheap is that international medical legislation endorses the use of generics to keep health costs down. So, the consumer benefits from cheap generic products because pharmacy profits are stringently regulated so that decreasing drug prices are not absorbed by the pharmacy as profit.

Then, many brand-name companies spend lots of money on research, as all medicines are the result of an extensive process of rigorous research and development taking many years, to make sure that they meet stringent safety, efficacy and quality standards. The companies that trade generics do not have to spend billions on marketing that compose the final price of medicines.

One more thing is that there is an intensive effective price competition on generic medicine thanks to the free competition in the wholesale sector and strictly regulated profit margins in the sales organization, which is putting suppliers under pressure.

What are your manufacturers?

As everybody knows that all the cheapest generic medications are produced in India and shipped from there. Acting directly in cooperation with suppliers, we use lots of advantages that make our customer service more efficient. We always know what medicines we have in stock and how many of them are left. More over, we do take into account all customers’ requests, regarding the medicines they are looking for.

Is it legal to sell medicines via Internet?

Yes, but there are some restrictions on medicines that contain so-called “controlled substances”. These medicines are forbidden to import or export and their distribution is strictly regulated by the Law.

Are your medicines FDA approved?

Yes, otherwise, we could not trade them online. Our company has been accredited by international healthcare organizations and we have an obligation to certify the products sold, especially required by FDA International Divisions.

Do you require a prescription?

It all depends on your country’s importation policy. For example, if the customs holds your product you can provide them with the prescription from your healthcare provider and they will let your order come through. Generally speaking, we do not require prior prescriptions unless your order is stuck at the customs.

Shipping FAQ

What’s the country you ship from?

We do have word-wide chain of licensed pharmacies that dispense our medications. But, the main manufacturer and supplier are located in India, Delphi which makes our prices so cheap and delivery so fast..

What delivery types can I choose from?

We provide our customers with two delivery types that differ in price and delivery period:

• Trackable Courier Service – you can track your order at any time and be sure that is coming exactly to you;
• International Unregistered Mail – cheapest method of delivery and the main disadvantage is time.

Comprehensive Information on delivery time, countries and shipping costs

Please, make sure that are acknowledged of the following information:

Will I be informed on package arrival?

Yes, as soon as your package is delivered by Trackable Courier Service, the postal company will inform you on arrival as you got to sign for it. We can also ship to P.O. boxes and then, the notice will be left to inform you.

Will my personal information be confidential?

Yes, we do treat your personal information as highly confidential. There will not be any notice, concerning the contents of the package.

How do you ship if I order more than 3 month supply of pills?

If there are more than 90 pills per order, we have to split the order into packages of 90 pills and send them to you. For secure reasons and discrete packaging, the parcels will be sent one by one and the tracking numbers will be given to you with the time difference of 7 business days

Ordering FAQ

Personal Information and Privacy

We are really concerned about the importance of your privacy and recognize the confidential nature of your medical state information. Taking into account all the aspects, we have done our best to ensure the security and privacy of all the information provided. We will keep any personally identifiable information strictly concealed. This Privacy Policy is intended to advise you of how we collect, utilize and manage information of patients that visit the web site.

We collect information for statistical purposes in pursuit of providing a better online service to our customers. By analyzing the statistics, we are able to improve your future experience on our web site and provide a better and more meaningful online service.

Transaction Security

All transactions through this site are secure. The likelihood of your card number being stolen while traveling over the Internet is far less than when you use your credit card in a department store or in a restaurant where paper copies of your credit card number are readily available to thieves.

The transactions are encrypted before being sent across the Internet. We use industry standard SSL encryption to scramble credit card information when you enter a credit card number in the web browser and it is sent to us. You should see a little padlock at the bottom or your browser. That lock will be open until you begin to check out. Then, that lock will be closed. When that lock is closed, your information is being scrambled before being sent. Your information is sent in a code so that even if anyone could see it, they could not read it.

Payment Options

Moneyback Policy

Our Pharmacy shall not accept for return to inventory any drug that has been previously dispensed.

We offer to refund or reship within 30 days after delivery those medications that have come to you damaged (pills).

If this has happened to you, please, contact our Customer Service Department to resolve all these disputable questions and we will work out the best way to leave you satisfied with our service.

What is the difference between regular pills and pills with "SR, ER, XR, XL, TR, CR" abbreviates?

Sustained-release (SR), extended-release (ER, XR, or XL), time-release or timed-release, controlled-release (CR), or continuous-release (CR or Contin) pills are tablets or capsules formulated to dissolve slowly and release a drug over time. The advantages of sustained-release tablets or capsules are that they can often be taken less frequently than instant-release formulations of the same drug, and that they keep steadier levels of the drug in the bloodstream. Sustained-release tablets are formulated so that the active ingredient is embedded in a matrix of insoluble substance (various: some acrylics, even chitin, these are often patented) so that the dissolving drug has to find its way out through the holes in the matrix. In some SR formulations the matrix physically swells up to form a gel, so that the drug has first to dissolve in matrix, then exit through the outer surface.

There are certain considerations for the formation of sustained release formulation:

• If the active compound has a long half-life (over six hours), it is sustained on its own.
• If the pharmacological activity of the active compound is not related to its blood levels, time releasing then has no purpose.
• If the absorption of the active compound involves an active transport, the development of a time-release product may be problematic.
• Finally, if the active compound has a short half-life, it would require a large amount to maintain a prolonged effective dose. In this case, a broad therapeutic window is necessary to avoid toxicity; otherwise, the risk is unwarranted and another mode of administration would be recommended.

The difference between controlled release and sustained release is that controlled release is a perfectly zero order release; that is, the drug releases over time irrespective of concentration. Sustained release implies slow release of the drug over a time period. It may or may not be controlled release.